Conflict prevention and mediation, a tool for educational social intervention university

Abstract

This article has been developed motivated by the observations that have been previously made from the classroom itself, where facts of social intolerance are described in the classroom spheres of the University, in such a way that it has been specified in consonance with the lack of resolution of interpersonal and social problems. From this we can build a better future where all opinions are taken into account and an assessment of subjects is allowed inside and outside the educational context. The objective of this research is to define tools for the prevention and mediation of conflicts as a social educational intervention. Likewise, the approach of the study has a quantitative development, with a descriptive level. The survey technique has been used in the form of a seven (7) item questionnaire to carry out the diagnosis of the elements present in the variables to be investigated. The results were that 61% of those surveyed stated that they had received some form of verbal violence from teachers or students, which represents a valuable and alarming number as it is a number greater than half of the total number of subjects. On the other hand, students note the need to participate collectively in a process of raising awareness among teachers about conflict resolution and proper coexistence. Conclusions: students do not know the internal statutes of the rules of coexistence and require teaching strategies to stop the verbal confrontations that occur in the classroom and other spaces of social interaction.