Tendencias de marketing digital para emprendedores sociales basados en plataformas digitales
DOI:
https://doi.org/10.30827/eticanet.v23i1.27709Palabras clave:
tendencias marketing digital, plataformas digitales, emprendimiento social.Resumen
El objetivo de esta investigación es determinar las tendencias en marketing digital que puedan aplicarse al emprendimiento social basado en plataformas digitales. Se aborda el uso de tecnologías como la inteligencia artificial, la realidad virtual y la realidad aumentada. Es un rango de posibilidades para emprender en la economía digital potenciando la creación de soluciones a problemáticas sociales. Sin embargo, deben conocerse los retos y desafíos para implementar con éxito las últimas tendencias en marketing digital para el emprendimiento social, para construir propuestas de valor de gran impacto y escalabilidad. Esto requiere de un conocimiento actual del estado del arte en la materia. Por esta razón, se realizó un estudio de análisis sistemático de literatura en la plataforma de ScienceDirect para identificar el conocimiento teórico y práctico existente. Se encontraron cuatro dimensiones: tendencias y tecnologías en el marketing digital; implicaciones de emprendimiento basados en plataformas digitales; marketing digital y emprendimiento social; y, estrategias y tácticas de marketing digital para emprendimiento social.
Descargas
Citas
Aimé, I., Berger-Remy, F., & Laporte, M. E. (2022). The brand, the persona and the algorithm: How datafication is reconfiguring marketing work☆. Journal of Business Research, 145(March), 814–827. https://doi.org/10.1016/j.jbusres.2022.03.047
Akter, S., Dwivedi, Y. K., Sajib, S., Biswas, K., Bandara, R. J., & Michael, K. (2022). Algorithmic bias in machine learning-based marketing models. Journal of Business Research, 144(February), 201–216. https://doi.org/10.1016/j.jbusres.2022.01.083
Balaji, M. S., Jiang, Y., & Jha, S. (2021). Nanoinfluencer marketing: How message features affect credibility and behavioral intentions. Journal of Business Research, 136(July), 293–304. https://doi.org/10.1016/j.jbusres.2021.07.049
Battisti, S., Agarwal, N., & Brem, A. (2022). Creating new tech entrepreneurs with digital platforms: Meta-organizations for shared value in data-driven retail ecosystems. Technological Forecasting and Social Change, 175(February 2021), 121392. https://doi.org/10.1016/j.techfore.2021.121392
Belhadi, A., Kamble, S., Benkhati, I., Gupta, S., & Mangla, S. K. (2023). Does strategic management of digital technologies influence electronic word-of-mouth (eWOM) and customer loyalty? Empirical insights from B2B platform economy. Journal of Business Research, 156(June 2022). https://doi.org/10.1016/j.jbusres.2022.113548
Bettany-Saltikov, J. (2012). How To Do A Systematic Literature Review In Nursing. McGrawHill Open University Press. https://books.google.co.uk/books?id=9pb6ssRt8hwC&printsec=frontcover&source=gbs_ge_summary_r&cad=0#v=onepage&q&f=false
Broekhuizen, T. L. J., Emrich, O., Gijsenberg, M. J., Broekhuis, M., Donkers, B., & Sloot, L. M. (2021). Digital platform openness: Drivers, dimensions and outcomes. Journal of Business Research, 122(May 2019), 902–914. https://doi.org/10.1016/j.jbusres.2019.07.001
Bu, Y., Parkinson, J., & Thaichon, P. (2022). Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention. Journal of Retailing and Consumer Services, 66(April 2021). https://doi.org/10.1016/j.jretconser.2021.102904
Capatina, A., Kachour, M., Lichy, J., Micu, A., Micu, A. E., & Codignola, F. (2020). Matching the future capabilities of an artificial intelligence-based software for social media marketing with potential users’ expectations. Technological Forecasting and Social Change, 151(October 2019), 119794. https://doi.org/10.1016/j.techfore.2019.119794
Chandna, V. (2022). Social entrepreneurship and digital platforms: Crowdfunding in the sharing-economy era. Business Horizons, 65(1), 21–31. https://doi.org/10.1016/j.bushor.2021.09.005
Chaudhuri, N., Gupta, G., Vamsi, V., & Bose, I. (2021). On the platform but will they buy? Predicting customers’ purchase behavior using deep learning. Decision Support Systems, 149(June), 113622. https://doi.org/10.1016/j.dss.2021.113622
Chen, H., Duan, W., & Zhou, W. (2021). When products receive reviews across platforms: Studying the platform concentration of electronic word-of-mouth. Information and Management, 58(8), 103532. https://doi.org/10.1016/j.im.2021.103532
Chowdhury, S., Åkesson, M., & Thomsen, M. (2021). Service innovation in digitalized product platforms: An illustration of the implications of generativity on remote diagnostics of public transport buses. Technology in Society, 65, 101589. https://doi.org/10.1016/j.techsoc.2021.101589
Christen, T., Hess, M., Grichnik, D., & Wincent, J. (2022). Value-based pricing in digital platforms: A machine learning approach to signaling beyond core product attributes in cross-platform settings. Journal of Business Research, 152(August 2021), 82–92. https://doi.org/10.1016/j.jbusres.2022.07.042
Clements, Z., Parmar, R., & Thomas, L. D. W. (2022). Measuring platform return on participation. Business Horizons, 65(2), 193–204. https://doi.org/10.1016/j.bushor.2021.02.036
Dash, G., Kiefer, K., & Paul, J. (2021). Marketing-to-Millennials: Marketing 4.0, customer satisfaction and purchase intention. Journal of Business Research, 122(February 2020), 608–620. https://doi.org/10.1016/j.jbusres.2020.10.016
Dolega, L., Rowe, F., & Branagan, E. (2021). Going digital? The impact of social media marketing on retail website traffic, orders and sales. Journal of Retailing and Consumer Services, 60(February 2020), 102501. https://doi.org/10.1016/j.jretconser.2021.102501
Dwivedi, Y. K., Hughes, L., Baabdullah, A. M., Ribeiro-Navarrete, S., Giannakis, M., Al-Debei, M. M., Dennehy, D., Metri, B., Buhalis, D., Cheung, C. M. K., Conboy, K., Doyle, R., Dubey, R., Dutot, V., Felix, R., Goyal, D. P., Gustafsson, A., Hinsch, C., Jebabli, I., … Wamba, S. F. (2022). Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy. International Journal of Information Management, 66(July), 102542. https://doi.org/10.1016/j.ijinfomgt.2022.102542
Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., Jain, V., Karjaluoto, H., Kefi, H., Krishen, A. S., Kumar, V., Rahman, M. M., Raman, R., Rauschnabel, P. A., Rowley, J., Salo, J., Tran, G. A., & Wang, Y. (2021). Setting the future of digital and social media marketing research: Perspectives and research propositions. International Journal of Information Management, 59(May 2020), 102168. https://doi.org/10.1016/j.ijinfomgt.2020.102168
Erdmann, A., & Ponzoa, J. M. (2021). Digital inbound marketing: Measuring the economic performance of grocery e-commerce in Europe and the USA. Technological Forecasting and Social Change, 162(June 2020), 120373. https://doi.org/10.1016/j.techfore.2020.120373
Farivar, S., & Wang, F. (2022). Effective influencer marketing: A social identity perspective. Journal of Retailing and Consumer Services, 67(May), 103026. https://doi.org/10.1016/j.jretconser.2022.103026
Fu, X., Ghauri, P., Ogbonna, N., & Xing, X. (2022). Platform-based business model and entrepreneurs from Base of the Pyramid. Technovation, 119(February 2021), 102451. https://doi.org/10.1016/j.technovation.2021.102451
Ghorbani, Z., Kargaran, S., Saberi, A., Haghighinasab, M., Jamali, S. M., & Ale Ebrahim, N. (2022). Trends and patterns in digital marketing research: bibliometric analysis. Journal of Marketing Analytics, 10(2), 158–172. https://doi.org/10.1057/s41270-021-00116-9
Giang Barrera, K., & Shah, D. (2023). Marketing in the Metaverse: Conceptual understanding, framework, and research agenda. Journal of Business Research, 155(PA), 113420. https://doi.org/10.1016/j.jbusres.2022.113420
Grewal, D., Herhausen, D., Ludwig, S., & Villarroel Ordenes, F. (2022). The Future of Digital Communication Research: Considering Dynamics and Multimodality. Journal of Retailing, 98(2), 224–240. https://doi.org/10.1016/j.jretai.2021.01.007
Griva, A., Kotsopoulos, D., Karagiannaki, A., & Zamani, E. D. (2021). What do growing early-stage digital start-ups look like? A mixed-methods approach. International Journal of Information Management, September, 102427. https://doi.org/10.1016/j.ijinfomgt.2021.102427
Herhausen, D., Miočević, D., Morgan, R. E., & Kleijnen, M. H. P. (2020). The digital marketing capabilities gap. Industrial Marketing Management, 90(June), 276–290. https://doi.org/10.1016/j.indmarman.2020.07.022
Homburg, C., & Wielgos, D. M. (2022). The value relevance of digital marketing capabilities to firm performance. Journal of the Academy of Marketing Science, 50(4), 666–688. https://doi.org/10.1007/s11747-022-00858-7
Huang, Y. C. (2022). How marketing strategy, perceived value and brand image influence WOM outcomes—The sharing economy perspective. Journal of Retailing and Consumer Services, 68(June). https://doi.org/10.1016/j.jretconser.2022.103071
Jiang, H., Yang, J., & Gai, J. (2023). How digital platform capability affects the innovation performance of SMEs — Evidence from China. Technology in Society, 72(December 2022).
Jocevski, M., Ghezzi, A., & Arvidsson, N. (2020). Exploring the growth challenge of mobile payment platforms: A business model perspective. Electronic Commerce Research and Applications, 40(December 2019), 100908. https://doi.org/10.1016/j.elerap.2019.100908
Khan, I. (2022). Do brands’ social media marketing activities matter? A moderation analysis. Journal of Retailing and Consumer Services, 64(October 2021), 102794. https://doi.org/10.1016/j.jretconser.2021.102794
Kotler, P., Kartajaya, H., & Setiawan, I. (2017). Marketing 4.0 Moving from Traditional to Digital. In Wiley. Wiley.
Lee, D., Nam, K., Han, I., & Cho, K. (2022). From free to fee: Monetizing digital content through expected utility-based recommender systems. Information and Management, 59(6), 103681. https://doi.org/10.1016/j.im.2022.103681
Lewrick, M. (2022). Design Thinking For Business Growth. Wiley.
Liu, L., Long, J., Fan, Q., Wan, W., & Liu, R. (2022). Examining the functionality of digital platform capability in driving B2B firm performance: evidence from emerging market. Journal of Business & Industrial Marketing. https://doi.org/10.1108/jbim-09-2021-0441
Lu, B., Yan, L., & Chen, Z. (2022). Perceived values, platform attachment and repurchase intention in on-demand service platforms: A cognition-affection-conation perspective. Journal of Retailing and Consumer Services, 67(February), 103024. https://doi.org/10.1016/j.jretconser.2022.103024
Masrianto, A., Hartoyo, H., Hubeis, A. V. S., & Hasanah, N. (2022). Digital Marketing Utilization Index for Evaluating and Improving Company Digital Marketing Capability. Journal of Open Innovation: Technology, Market, and Complexity, 8. https://doi.org/10.3390/joitmc8030153
McMullan, K. (2022). A checklist for managers to enhance influencer partnerships and avoid potential pitfalls. Business Horizons. https://doi.org/10.1016/j.bushor.2022.09.003
Mejía-Trejo, J. (2018). Designing a digital marketing model innovation to increase the competitiveness. First insights in Mexico. Nova Scientia, 10(20), 569–591. https://doi.org/10.21640/ns.v10i20.1160
Melović, B., Jocović, M., Dabić, M., Vulić, T. B., & Dudic, B. (2020). The impact of digital transformation and digital marketing on the brand promotion, positioning and electronic business in Montenegro. Technology in Society, 63, 101425. https://doi.org/10.1016/j.techsoc.2020.101425
Mero, J., Leinonen, M., Makkonen, H., & Karjaluoto, H. (2022). Agile logic for SaaS implementation: Capitalizing on marketing automation software in a start-up. Journal of Business Research, 145(October 2020), 583–594. https://doi.org/10.1016/j.jbusres.2022.03.026
Mero, J., Vanninen, H., & Keränen, J. (2023). B2B influencer marketing: Conceptualization and four managerial strategies. Industrial Marketing Management, 108(October 2022), 79–93. https://doi.org/10.1016/j.indmarman.2022.10.017
Modgil, S., Dwivedi, Y. K., Rana, N. P., Gupta, S., & Kamble, S. (2022). Has Covid-19 accelerated opportunities for digital entrepreneurship? An Indian perspective. Technological Forecasting and Social Change, 175, 121415. https://doi.org/10.1016/j.techfore.2021.121415
Mullins, R., & Agnihotri, R. (2022). Digital selling: organizational and managerial influences for frontline readiness and effectiveness. Journal of the Academy of Marketing Science, 50(4), 800–821. https://doi.org/10.1007/S11747-021-00836-5/TABLES/4
Nieves-Casanovas, J. J., & Lozada-Contreras, F. (2020). Marketing communication objectives through digital content marketing on social media. Forum Empresarial, 25(1), 57–72.
Noble, S. M., Mende, M., Grewal, D., & Parasuraman, A. (2022). The Fifth Industrial Revolution: How Harmonious Human–Machine Collaboration is Triggering a Retail and Service [R]evolution. Journal of Retailing, 98(2), 199–208. https://doi.org/10.1016/j.jretai.2022.04.003
Olson, E. M., Olson, K. M., Czaplewski, A. J., & Key, T. M. (2021). Business strategy and the management of digital marketing. Business Horizons, 64(2), 285–293. https://doi.org/10.1016/j.bushor.2020.12.004
Palmer, M., Toral, I., Truong, Y., & Lowe, F. (2022). Institutional pioneers and articulation work in digital platform infrastructure-building. Journal of Business Research, 142(December 2021), 930–945. https://doi.org/10.1016/j.jbusres.2021.12.067
Peruchi, D. F., de Jesus Pacheco, D. A., Todeschini, B. V., & ten Caten, C. S. (2022). Moving towards digital platforms revolution? Antecedents, determinants and conceptual framework for offline B2B networks. Journal of Business Research, 142(March 2021), 344–363. https://doi.org/10.1016/j.jbusres.2021.12.036
Rakshit, S., Islam, N., Mondal, S., & Paul, T. (2022). An integrated social network marketing metric for business-to-business SMEs. Journal of Business Research, 150(June 2021), 73–88. https://doi.org/10.1016/j.jbusres.2022.06.006
Ramasundaram, A., Pandey, N., Shukla, Y., Alavi, S., & Wirtz, J. (2023). Fluidity and the customer experience in digital platform ecosystems. International Journal of Information Management, 69(December 2021), 102599. https://doi.org/10.1016/j.ijinfomgt.2022.102599
Rangaswamy, A., Moch, N., Felten, C., van Bruggen, G., Wieringa, J. E., & Wirtz, J. (2020). The Role of Marketing in Digital Business Platforms. Journal of Interactive Marketing, 51, 72–90. https://doi.org/10.1016/j.intmar.2020.04.006
Ribeiro, G. C., Oliveira, K. K. S., & Souza, R. A. C. (2021). DSI Strategy Canvas: Modelling the Digital Social Innovation Strategy. Journal of Social Entrepreneurship, 0(0), 1–29. https://doi.org/10.1080/19420676.2021.1987971
Ritter, T., & Lund, C. (2019). Digitization capability and the digitalization of business models in business- to-business firms : Past , present , and future. Industrial Marketing Management, February, 1–11. https://doi.org/10.1016/j.indmarman.2019.11.019
Rizvanović, B., Zutshi, A., Grilo, A., & Nodehi, T. (2023). Linking the potentials of extended digital marketing impact and start-up growth: Developing a macro-dynamic framework of start-up growth drivers supported by digital marketing. Technological Forecasting and Social Change, 186(October 2022). https://doi.org/10.1016/j.techfore.2022.122128
Sadreddin, A., & Chan, Y. E. (2023). Pathways to developing information technology-enabled capabilities in born-digital new ventures. International Journal of Information Management, 68(November 2021), 102572. https://doi.org/10.1016/j.ijinfomgt.2022.102572
Setkute, J., & Dibb, S. (2022). “Old boys’’ club”: Barriers to digital marketing in small B2B firms.” Industrial Marketing Management, 102(February), 266–279. https://doi.org/10.1016/j.indmarman.2022.01.022
Shah, D., & Murthi, B. P. S. (2021). Marketing in a data-driven digital world: Implications for the role and scope of marketing. Journal of Business Research, 125(June), 772–779. https://doi.org/10.1016/j.jbusres.2020.06.062
Snyder, H. (2019). Literature review as a research methodology: An overview and guidelines. Journal of Business Research, 104, 333–339. https://doi.org/10.1016/J.JBUSRES.2019.07.039
Spada, I., Chiarello, F., Barandoni, S., Ruggi, G., Martini, A., & Fantoni, G. (2022). Are universities ready to deliver digital skills and competences? A text mining-based case study of marketing courses in Italy. Technological Forecasting and Social Change, 182(May), 121869. https://doi.org/10.1016/j.techfore.2022.121869
Tarn, D. D. C., & Wang, A. J. (2022). Can data analytics raise marketing agility?-A sense-and-respond perspective. Information & Management, 103743. https://doi.org/10.1016/j.im.2022.103743
Terho, H., Mero, J., Siutla, L., & Jaakkola, E. (2022). Digital content marketing in business markets: Activities, consequences, and contingencies along the customer journey. Industrial Marketing Management, 105(June), 294–310. https://doi.org/10.1016/j.indmarman.2022.06.006
Varadarajan, R., Welden, R. B., Arunachalam, S., Haenlein, M., & Gupta, S. (2022). Digital product innovations for the greater good and digital marketing innovations in communications and channels: Evolution, emerging issues, and future research directions. International Journal of Research in Marketing, 39(2), 482–501. https://doi.org/10.1016/j.ijresmar.2021.09.002
Wei, R., & Pardo, C. (2022). Artificial intelligence and SMEs: How can B2B SMEs leverage AI platforms to integrate AI technologies? Industrial Marketing Management, 107(October), 466–483. https://doi.org/10.1016/j.indmarman.2022.10.008
Yeo, S. F., Tan, C. L., Kumar, A., Tan, K. H., & Wong, J. K. (2022). Investigating the impact of AI-powered technologies on Instagrammers’ purchase decisions in digitalization era–A study of the fashion and apparel industry. Technological Forecasting and Social Change, 177(February), 121551. https://doi.org/10.1016/j.techfore.2022.121551
Zambrano, V., Monserrate, L., Quintero, L., Ángel, F., Calderón, M., Gabriela, M., Alcívar, Z., Gisella, K., Cusme, Z., Aracely, Y., García, M., & Alejandra, K. (2022). Evolution from traditional marketing to digital marketing as a training process. Journal of Business and Entrepreneurial Studies, 6(2), 73–84. https://www.redalyc.org/articulo.oa?id=573670796008
Zhou, L., Mao, H., Zhao, T., Wang, V. L., Wang, X., & Zuo, P. (2022). How B2B platform improves Buyers’ performance: Insights into platform’s substitution effect. Journal of Business Research, 143(March 2021), 72–80. https://doi.org/10.1016/j.jbusres.2022.01.060
Publicado
Número
Sección
Licencia
Los autores que publican en esta revista están de acuerdo con los siguientes términos:
-
- Los autores conservan los derechos de autor y garantizan a la revista el derecho de ser la primera publicación del trabajo al igual que licenciado bajo una Creative Commons Attribution License que permite a otros compartir el trabajo con un reconocimiento de la autoría del trabajo y la publicación inicial en esta revista.
Se permite y se anima a los autores a difundir sus trabajos electrónicamente (por ejemplo, en repositorios institucionales o en su propio sitio web) antes y durante el proceso de envío, ya que puede dar lugar a intercambios productivos, así como a una citación más temprana y mayor de los trabajos publicados (Véase The Effect of Open Access) (en inglés).