Contenido del artículo principal
Resumen
El presente trabajo forma parte de una investigación orientada a evaluar el aprendizaje de estudiantes de cursos presenciales de Pedagogía en São Luís-Maranhão (Brasil). En concreto, se centra en analizar la satisfacción de dichos estudiantes con respecto a la calidad de la infraestructura educativa en función de la institución de educación superior. Para ello, participaron 560 alumnos de tres centros de educación superior, siendo dos universidades públicas y una facultad privada. Se diseñó el cuestionario Satisfacción estudiantil y evaluación de las técnicas de estudio, que obtuvo una fiabilidad de α= .974. De modo general, los resultados muestran que los estudiantes están satisfechos con la infraestructura educativa ofrecida. Además, se encontraron diferencias significativas según la institución de educación superior. Para finalizar, los hallazgos coinciden con la producción científica vigente y contribuyen a la discusión de un tema escasamente explorado en el escenario investigador brasileño.
Palabras clave
Detalles del artículo
Referencias
- Abbasi, M., Malik, A., Chaudhry, I., & Imdadullah, M. (2011). A Study on Student Satisfaction in Pakistani Universities: The Case of Bahauddin Zakariya University, Pakistan. Asian Social Science, 7(7), 209-219. doi: 10.5539/ass.v7n7p209
- Alves, H., & Raposo, M. (2010). The influence of university image on student behavior. International Journal of Educational Management, 24(1), 73-85. doi: 10.1108/09513541011013060
- Appleton-Knapp, S. L., & Krentler, K. A. (2006). Measuring student expectations and their effects on satisfaction: the importance of managing student expectations. Journal of Marketing Education, 28(3), 254-264. doi: 10.1177/0273475306293359
- Arambewela, R., & Hall, J. (2009). An empirical model of international student satisfaction. Asia Pacific Journal of Marketing and Logistics, 21(4), 555-569. doi: 10.1108/13555850910997599
- Ardi, R., Hidayatno, A., & Zagloel, T. Y. M. (2012). Investigating relationships among quality dimensions in higher education. Quality Assurance in Education, 20(4), 408-428. doi: 10.1108/09684881211264028
- Arif, S., Ilyas, M., & Hameed, A. (2013). Student satisfaction and impact of leadership in private universities. The TQM Journal, 25(4), 399-416. doi: 10.1108/17542731311314881
- Băcilă, M., Pop, M., Scridon, M., & Ciornea, R. (2014). Development of an instrument for measuring student satisfaction in business educational institutions. Amfiteatru Economics Journal, 16(37), 841-856.
- Beck, K. (2012). Globalization/s: Reproduction and Resistance in the Internationalization of Higher Education. Canadian Journal of Education, 35(3), 133-148. Retrieved from: http://journals.sfu.ca/cje/index.php/cje-rce/article/view/1077/1331
- Bezuidenhout, G., & De Jager, J. (2014). Clients’ service perceptions of private higher education institutions in South Africa: An importance-performance analysis for strategic managers. African Journal of Business Management, 8(2), 55-67. doi: 10.5897/AJBM2013.7304x
- Bøe, T., Gulbrandsen, B., & Sørebø, Ø. (2015). How to stimulate the continued use of ICT in higher education: Integrating Information Systems Continuance Theory and agency theory. Computers in Human Behavior, 50, 375-384. doi: 10.1016/j.chb.2015.03.084
- Butt, B. Z., & Rehman, K. (2010). A study examining the students satisfaction in higher education. Procedia Social and Behavioral Sciences, 2(2), 5446-5450. doi: 10.1016/j.sbspro.2010.03.888
- Denson, N., Loveday, T., & Dalton, H. (2010). Student evaluation of courses: what predicts satisfaction? Higher Education Research & Development, 29(4), 339-356. doi: 10.1080/07294360903394466
- DeShields, Jr., Kara, A., & Kaynak, E. (2005). Determinants of business student satisfaction and retention in higher education: applying Herzberg’s two-factor theory. International Journal of Educational Management, 19(2), 128-139. doi: 10.1108/09513540510582426
- Deuren, R., & Lhaden, K. (2017). Student satisfaction in higher education: a comparative study of a private and a public college. Bhuthan Journal of Research & Development, 6(1), 40-52.
- Dos Santos, M. A. (2016). Calidad y satisfacción: el caso de la Universidad de Jaén. Revista de la Educación Superior, 45(178), 79-95. doi: 10.1016/j.resu.2016.02.005
- Douglas, J., Douglas, A., McClelland, R., & Davies, J. (2015). Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context. Studies in Higher Education, 40(2), 329-349. doi: 10.1080/03075079.2013.842217
- Duque, L. (2014). A framework for analysing higher education performance: students’ satisfaction, perceived learning outcomes, and dropout intentions. Total Quality Management, 25(1), 1-21. doi: 10.1080/14783363.2013.807677
- Duque, L. C., & Weeks, J. R. (2010). Towards a model and methodology for assessing student learning outcomes and satisfaction. Quality Assurance in Education, 18(2), 84-105. doi: 10.1108/09684881011035321
- Elliott, K. M., & Shin, D. (2002). Student Satisfaction: An alternative approach to assessing this important concept. Journal of Higher Education Policy and Management, 24(2), 197-209. doi: 10.1080/1360080022000013518
- Farahmandian, S., Minavand, H., & Afshardost, M. (2013). Perceived service quality and student satisfaction in higher education. Journal of Business and Management, 12(4), 65-74. Retrieved from: http://www.iosrjournals.org
- Gibson, A. (2010). Measuring business student satisfaction: a review and summary of the major predictors. Journal of Higher Education Policy and Management, 32(3), 251-259. doi: 10.1080/13600801003743349
- Griffioen, D., Doppenberg, J., & Oostdam, R. (2018). Are more able students in higher education less easy to satisfy? Higher Education, 75, 891-907. doi: 10.1007/s10734-017-0176-3
- Gruber, T., Fuß, S., Voss, R., & Gläser-Zikuda, M. (2010). Examining student satisfaction with higher education services. International Journal of Public Sector Management, 23(2), 105-123. doi: 10.1108/09513551011022474
- Grudnitski, G., & Krentler, K. (2004). Moving Beyond Satisfaction: Perceived learning as an assessment measure. Journal of College Teaching and Learning, 1(10), 7-16.
- Harvey, L., & Williams, J. (2010). Fifteen Years of Quality in Higher Education. Quality in Higher Education, 16(1), 3-36. doi: 10.1080/13538321003679457
- Helgesen, O., & Nesset, E. (2007). What accounts for students’ loyalty? Some field study evidence. International Journal of Educational Management, 21(2), 126-143. doi: 10.1108/09513540710729926
- Karami, M., & Olfati, O. (2012). Measuring service quality and satisfaction of students: A case study of students’ perception of service quality in high-ranking business schools in Iran. African Journal of Business Management, 6(2), 658-669. doi: 10.5897/AJBM11.2311
- Law, D. (2010). Quality assurance in post-secondary education: the student experience. Quality Assurance in Education, 18(4), 250-270. doi: 10.1108/09684881011079125
- Letcher, D., & Neves, J. (2010). Determinants of undergraduate business student satisfaction. Research in Higher Education Journal, 6(1), 1-26. Retrieved from: https://www.aabri.com/manuscripts/09391.pdf
- Lukić, V., & Lukić, N. (2018). Assessment of student satisfaction model: evidence of Western Balkans. Total Quality Management & Business Excellence. Advance online publication. doi: 10.1080/14783363.2018.1489227
- Manzoor, H. (2013). Measuring Student Satisfaction in Public and Private Universities in Pakistan. Global Journal of Management and Business Research Interdisciplinary, 13(3), 209-219.
- Martínez, T. J., Soto, E. A., Silva, P. A., & Velasco, F. J. (2013). Efectos de la infraestructura básica en los resultados de la prueba ENLACE de la Educación Media Superior Tecnológica Mexicana. REICE. Revista Iberoamericana sobre Calidad, Eficacia y Cambio en Educación, 11(4), 93-107. Recuperado de: http://www.redalyc.org/articulo.oa?id=55128238006
- Marzo, M., Pedraja, M., & Rivera, P. (2005). A new management element for universities: satisfaction with the offered courses. International Journal of Educational Management, 19(6), 505-526. doi: 10.1108/09513540510617454.
- Mazumder, Q. (2014). Analysis of Quality in Public and Private Universities in Bangladesh and USA. International Journal of Evaluation and Research in Education, 3(2), 99-108. doi: 10.11591/ijere.v2i2.2060
- Munteanu, C., Ceobanu, C., Bobâlca, C., & Anton, C. (2010). An Analysis of Customer Satisfaction in a Higher Education Context. International Journal of Public Sector Management, 23(2), 124 -140. doi: 10.1108/09513551011022483
- O’Neill, M. A., & Palmer, A. (2004). Importance-performance analysis: A useful tool for directing continuous quality improvement in higher education. Quality Assurance in Education, 12(1), 39-52. doi: 10.1108/09684880410517423
- Raykov, T. (2007). Reliability if deleted, not “alpha if deleted”: Evaluation of scale reliability following component deletion. British Journal of Mathematical and Statistical Psychology, 60(2), 201-216. doi: 10.1348/000711006x115954
- Salto, D. (2018). To profit or not to profit: the private higher education sector in Brazil. Higher Education, 75, 809-825. doi: 10.1007/s10734-017-0171-8
- Sander, P. (2005). La investigación sobre nuestros alumnos, en pro de una mayor eficacia en la enseñanza universitaria. Electronic Journal of Research in Educational Psychology, 3(1), 113-130. Recuperado de: http://www.investigacion- psicopedagogica.org/revista/articulos/5/espannol/Art_5_36.pdf
- Sârbu, R., Ilie, A., Enache, A., & Dumitriu, D. (2009). The quality of educational services in higher educational – assurance, management or excellence? Economic Amphitheatre Review, 9(26), 383-392.
- Sayeda, B., Rajendran, J., & Lokachari, P.S. (2010). An empirical study of total quality management in engineering educational institutions of India: perspective of management. Benchmarking: An International Journal, 17(5), 728-767. doi: 10.1108/14635771011076461
- Shah, M., Nair, C., & Bennett, L. (2013). Factors influencing student choice to study at private higher education institutions. Quality Assurance in Education, 21(4), 402-416. doi: 10.1108/QAE-04-2012-0019
- Shahijan, M., Rezaei, S., & Guptan, V. (2018). Marketing public and private higher education institutions: A total experiential model of international student’s satisfaction, performance and continues intention. International Review on Public and Non-Profit Marketing, 15(2), 205-234. doi: 10.1007/s12208-018-0198-2
- Skea, C. (2017). Student satisfaction in higher education: settling up and settling down. Ethics and Education, 12(3), 364-377. doi: 10.1080/17449642.2017.1343560
- Sojkin, B., Bartkowiak, B., & Skuza, A. (2012). Determinants of higher education choices and student satisfaction: the case of Poland. Higher Education, 63(5), 565-581. doi: 10.1007/s10734-011-9459-2
- Souza, R., & Reinert, J. (2010). Avaliação de um curso de ensino superior através da satisfação/insatisfação discente. Avaliação, 15(1), 159-176. Recuperado de: http://www.scielo.br/pdf/aval/v15n1/v15n1a09.pdf
- Sultan, P., & Wong, H. (2012). Service quality in a higher education context: an integrated model. Asia Pacific Journal of Marketing and Logistics, 24(5), 755-784. doi: 10.1108/13555851211278196
- Tessema, M., Ready, K., & Yu, W. (2012). Factors affecting college students’ satisfaction with major curriculum: evidence from nine years of data. International Journal of Humanities and Social Science, 2(2), 34-44. Recuperado de: http://www.ijhssnet.com/journals/Vol_2_No_2_Special_Issue_January_2012/5.pdf
- Tsinidou, M., Gerogiannis, V., & Fitsilis, P. (2010). Evaluation of the factors that determine quality in higher education: an empirical study. Quality Assurance in Education, 18(3), 227-244. doi: 10.1108/09684881011058669
- Villanueva, E. (2010). Perspectivas de la educación superior en América Latina: construyendo futuros. Perfiles Educativos, 32(129), 86-101. Recuperado de http://www.scielo.org.mx/scielo.php?script=sci_arttext&pid=S018526982010000300006
- Wilkins, S., & Balakrishnan, M. S. (2013). Assessing student satisfaction in transnational higher education. International Journal of Educational Management, 27(2), 143-156. doi: 10.1108/09513541311297568
- Williams, J., & Cappuccini, G. (2007). Fitness for purpose? National and institutional approaches to publicising the student voice. Quality in Higher Education, 13(2), 160-172. doi: 10.1080/13538320701629186
- Zineldin, M., Akdag, H. C., & Vasicheva, V. (2011). Assessing quality in higher education: new criteria for evaluating students’ satisfaction. Quality in Higher Education, 17(2), 231-243. doi: 10.1080/13538322.2011.582796
Referencias
Abbasi, M., Malik, A., Chaudhry, I., & Imdadullah, M. (2011). A Study on Student Satisfaction in Pakistani Universities: The Case of Bahauddin Zakariya University, Pakistan. Asian Social Science, 7(7), 209-219. doi: 10.5539/ass.v7n7p209
Alves, H., & Raposo, M. (2010). The influence of university image on student behavior. International Journal of Educational Management, 24(1), 73-85. doi: 10.1108/09513541011013060
Appleton-Knapp, S. L., & Krentler, K. A. (2006). Measuring student expectations and their effects on satisfaction: the importance of managing student expectations. Journal of Marketing Education, 28(3), 254-264. doi: 10.1177/0273475306293359
Arambewela, R., & Hall, J. (2009). An empirical model of international student satisfaction. Asia Pacific Journal of Marketing and Logistics, 21(4), 555-569. doi: 10.1108/13555850910997599
Ardi, R., Hidayatno, A., & Zagloel, T. Y. M. (2012). Investigating relationships among quality dimensions in higher education. Quality Assurance in Education, 20(4), 408-428. doi: 10.1108/09684881211264028
Arif, S., Ilyas, M., & Hameed, A. (2013). Student satisfaction and impact of leadership in private universities. The TQM Journal, 25(4), 399-416. doi: 10.1108/17542731311314881
Băcilă, M., Pop, M., Scridon, M., & Ciornea, R. (2014). Development of an instrument for measuring student satisfaction in business educational institutions. Amfiteatru Economics Journal, 16(37), 841-856.
Beck, K. (2012). Globalization/s: Reproduction and Resistance in the Internationalization of Higher Education. Canadian Journal of Education, 35(3), 133-148. Retrieved from: http://journals.sfu.ca/cje/index.php/cje-rce/article/view/1077/1331
Bezuidenhout, G., & De Jager, J. (2014). Clients’ service perceptions of private higher education institutions in South Africa: An importance-performance analysis for strategic managers. African Journal of Business Management, 8(2), 55-67. doi: 10.5897/AJBM2013.7304x
Bøe, T., Gulbrandsen, B., & Sørebø, Ø. (2015). How to stimulate the continued use of ICT in higher education: Integrating Information Systems Continuance Theory and agency theory. Computers in Human Behavior, 50, 375-384. doi: 10.1016/j.chb.2015.03.084
Butt, B. Z., & Rehman, K. (2010). A study examining the students satisfaction in higher education. Procedia Social and Behavioral Sciences, 2(2), 5446-5450. doi: 10.1016/j.sbspro.2010.03.888
Denson, N., Loveday, T., & Dalton, H. (2010). Student evaluation of courses: what predicts satisfaction? Higher Education Research & Development, 29(4), 339-356. doi: 10.1080/07294360903394466
DeShields, Jr., Kara, A., & Kaynak, E. (2005). Determinants of business student satisfaction and retention in higher education: applying Herzberg’s two-factor theory. International Journal of Educational Management, 19(2), 128-139. doi: 10.1108/09513540510582426
Deuren, R., & Lhaden, K. (2017). Student satisfaction in higher education: a comparative study of a private and a public college. Bhuthan Journal of Research & Development, 6(1), 40-52.
Dos Santos, M. A. (2016). Calidad y satisfacción: el caso de la Universidad de Jaén. Revista de la Educación Superior, 45(178), 79-95. doi: 10.1016/j.resu.2016.02.005
Douglas, J., Douglas, A., McClelland, R., & Davies, J. (2015). Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context. Studies in Higher Education, 40(2), 329-349. doi: 10.1080/03075079.2013.842217
Duque, L. (2014). A framework for analysing higher education performance: students’ satisfaction, perceived learning outcomes, and dropout intentions. Total Quality Management, 25(1), 1-21. doi: 10.1080/14783363.2013.807677
Duque, L. C., & Weeks, J. R. (2010). Towards a model and methodology for assessing student learning outcomes and satisfaction. Quality Assurance in Education, 18(2), 84-105. doi: 10.1108/09684881011035321
Elliott, K. M., & Shin, D. (2002). Student Satisfaction: An alternative approach to assessing this important concept. Journal of Higher Education Policy and Management, 24(2), 197-209. doi: 10.1080/1360080022000013518
Farahmandian, S., Minavand, H., & Afshardost, M. (2013). Perceived service quality and student satisfaction in higher education. Journal of Business and Management, 12(4), 65-74. Retrieved from: http://www.iosrjournals.org
Gibson, A. (2010). Measuring business student satisfaction: a review and summary of the major predictors. Journal of Higher Education Policy and Management, 32(3), 251-259. doi: 10.1080/13600801003743349
Griffioen, D., Doppenberg, J., & Oostdam, R. (2018). Are more able students in higher education less easy to satisfy? Higher Education, 75, 891-907. doi: 10.1007/s10734-017-0176-3
Gruber, T., Fuß, S., Voss, R., & Gläser-Zikuda, M. (2010). Examining student satisfaction with higher education services. International Journal of Public Sector Management, 23(2), 105-123. doi: 10.1108/09513551011022474
Grudnitski, G., & Krentler, K. (2004). Moving Beyond Satisfaction: Perceived learning as an assessment measure. Journal of College Teaching and Learning, 1(10), 7-16.
Harvey, L., & Williams, J. (2010). Fifteen Years of Quality in Higher Education. Quality in Higher Education, 16(1), 3-36. doi: 10.1080/13538321003679457
Helgesen, O., & Nesset, E. (2007). What accounts for students’ loyalty? Some field study evidence. International Journal of Educational Management, 21(2), 126-143. doi: 10.1108/09513540710729926
Karami, M., & Olfati, O. (2012). Measuring service quality and satisfaction of students: A case study of students’ perception of service quality in high-ranking business schools in Iran. African Journal of Business Management, 6(2), 658-669. doi: 10.5897/AJBM11.2311
Law, D. (2010). Quality assurance in post-secondary education: the student experience. Quality Assurance in Education, 18(4), 250-270. doi: 10.1108/09684881011079125
Letcher, D., & Neves, J. (2010). Determinants of undergraduate business student satisfaction. Research in Higher Education Journal, 6(1), 1-26. Retrieved from: https://www.aabri.com/manuscripts/09391.pdf
Lukić, V., & Lukić, N. (2018). Assessment of student satisfaction model: evidence of Western Balkans. Total Quality Management & Business Excellence. Advance online publication. doi: 10.1080/14783363.2018.1489227
Manzoor, H. (2013). Measuring Student Satisfaction in Public and Private Universities in Pakistan. Global Journal of Management and Business Research Interdisciplinary, 13(3), 209-219.
Martínez, T. J., Soto, E. A., Silva, P. A., & Velasco, F. J. (2013). Efectos de la infraestructura básica en los resultados de la prueba ENLACE de la Educación Media Superior Tecnológica Mexicana. REICE. Revista Iberoamericana sobre Calidad, Eficacia y Cambio en Educación, 11(4), 93-107. Recuperado de: http://www.redalyc.org/articulo.oa?id=55128238006
Marzo, M., Pedraja, M., & Rivera, P. (2005). A new management element for universities: satisfaction with the offered courses. International Journal of Educational Management, 19(6), 505-526. doi: 10.1108/09513540510617454.
Mazumder, Q. (2014). Analysis of Quality in Public and Private Universities in Bangladesh and USA. International Journal of Evaluation and Research in Education, 3(2), 99-108. doi: 10.11591/ijere.v2i2.2060
Munteanu, C., Ceobanu, C., Bobâlca, C., & Anton, C. (2010). An Analysis of Customer Satisfaction in a Higher Education Context. International Journal of Public Sector Management, 23(2), 124 -140. doi: 10.1108/09513551011022483
O’Neill, M. A., & Palmer, A. (2004). Importance-performance analysis: A useful tool for directing continuous quality improvement in higher education. Quality Assurance in Education, 12(1), 39-52. doi: 10.1108/09684880410517423
Raykov, T. (2007). Reliability if deleted, not “alpha if deleted”: Evaluation of scale reliability following component deletion. British Journal of Mathematical and Statistical Psychology, 60(2), 201-216. doi: 10.1348/000711006x115954
Salto, D. (2018). To profit or not to profit: the private higher education sector in Brazil. Higher Education, 75, 809-825. doi: 10.1007/s10734-017-0171-8
Sander, P. (2005). La investigación sobre nuestros alumnos, en pro de una mayor eficacia en la enseñanza universitaria. Electronic Journal of Research in Educational Psychology, 3(1), 113-130. Recuperado de: http://www.investigacion- psicopedagogica.org/revista/articulos/5/espannol/Art_5_36.pdf
Sârbu, R., Ilie, A., Enache, A., & Dumitriu, D. (2009). The quality of educational services in higher educational – assurance, management or excellence? Economic Amphitheatre Review, 9(26), 383-392.
Sayeda, B., Rajendran, J., & Lokachari, P.S. (2010). An empirical study of total quality management in engineering educational institutions of India: perspective of management. Benchmarking: An International Journal, 17(5), 728-767. doi: 10.1108/14635771011076461
Shah, M., Nair, C., & Bennett, L. (2013). Factors influencing student choice to study at private higher education institutions. Quality Assurance in Education, 21(4), 402-416. doi: 10.1108/QAE-04-2012-0019
Shahijan, M., Rezaei, S., & Guptan, V. (2018). Marketing public and private higher education institutions: A total experiential model of international student’s satisfaction, performance and continues intention. International Review on Public and Non-Profit Marketing, 15(2), 205-234. doi: 10.1007/s12208-018-0198-2
Skea, C. (2017). Student satisfaction in higher education: settling up and settling down. Ethics and Education, 12(3), 364-377. doi: 10.1080/17449642.2017.1343560
Sojkin, B., Bartkowiak, B., & Skuza, A. (2012). Determinants of higher education choices and student satisfaction: the case of Poland. Higher Education, 63(5), 565-581. doi: 10.1007/s10734-011-9459-2
Souza, R., & Reinert, J. (2010). Avaliação de um curso de ensino superior através da satisfação/insatisfação discente. Avaliação, 15(1), 159-176. Recuperado de: http://www.scielo.br/pdf/aval/v15n1/v15n1a09.pdf
Sultan, P., & Wong, H. (2012). Service quality in a higher education context: an integrated model. Asia Pacific Journal of Marketing and Logistics, 24(5), 755-784. doi: 10.1108/13555851211278196
Tessema, M., Ready, K., & Yu, W. (2012). Factors affecting college students’ satisfaction with major curriculum: evidence from nine years of data. International Journal of Humanities and Social Science, 2(2), 34-44. Recuperado de: http://www.ijhssnet.com/journals/Vol_2_No_2_Special_Issue_January_2012/5.pdf
Tsinidou, M., Gerogiannis, V., & Fitsilis, P. (2010). Evaluation of the factors that determine quality in higher education: an empirical study. Quality Assurance in Education, 18(3), 227-244. doi: 10.1108/09684881011058669
Villanueva, E. (2010). Perspectivas de la educación superior en América Latina: construyendo futuros. Perfiles Educativos, 32(129), 86-101. Recuperado de http://www.scielo.org.mx/scielo.php?script=sci_arttext&pid=S018526982010000300006
Wilkins, S., & Balakrishnan, M. S. (2013). Assessing student satisfaction in transnational higher education. International Journal of Educational Management, 27(2), 143-156. doi: 10.1108/09513541311297568
Williams, J., & Cappuccini, G. (2007). Fitness for purpose? National and institutional approaches to publicising the student voice. Quality in Higher Education, 13(2), 160-172. doi: 10.1080/13538320701629186
Zineldin, M., Akdag, H. C., & Vasicheva, V. (2011). Assessing quality in higher education: new criteria for evaluating students’ satisfaction. Quality in Higher Education, 17(2), 231-243. doi: 10.1080/13538322.2011.582796