Contenido del artículo principal

Resumen

El presente trabajo forma parte de una investigación orientada a evaluar el aprendizaje de estudiantes de cursos presenciales de Pedagogía en São Luís-Maranhão (Brasil). En concreto, se centra en analizar la satisfacción de dichos estudiantes con respecto a la calidad de la infraestructura educativa en función de la institución de educación superior. Para ello, participaron 560 alumnos de tres centros de educación superior, siendo dos universidades públicas y una facultad privada. Se diseñó el cuestionario Satisfacción estudiantil y evaluación de las técnicas de estudio, que obtuvo una fiabilidad de α= .974. De modo general, los resultados muestran que los estudiantes están satisfechos con la infraestructura educativa ofrecida. Además, se encontraron diferencias significativas según la institución de educación superior. Para finalizar, los hallazgos coinciden con la producción científica vigente y contribuyen a la discusión de un tema escasamente explorado en el escenario investigador brasileño.

Palabras clave

calidad satisfacción estudiantil infraestructura educativa Pedagogía Brasil

Detalles del artículo

Biografía del autor/a

Mara Rachel Souza Soares de Quadros, Universidade Federal do Maranhão (UFMA)

Pedagoga en la Divisão de Capacitação (Universidade Federal do Maranhão-Brasil). Doctoranda en Ciencias de la Educación (Universidad de Granada). Maestra en Educación (UFMA). Licenciada en Pedagogía (UFMA). Autora de artículos publicados en importantes revistas del área de Educación en Brasil.
Cómo citar
Souza Soares de Quadros, M. R. (2019). Satisfacción estudiantil con la infraestructura educativa en São Luís-Maranhão (Brasil). PUBLICACIONES, 49(5), 191–208. https://doi.org/10.30827/publicaciones.v49i5.10755

Referencias

  1. Abbasi, M., Malik, A., Chaudhry, I., & Imdadullah, M. (2011). A Study on Student Satisfaction in Pakistani Universities: The Case of Bahauddin Zakariya University, Pakistan. Asian Social Science, 7(7), 209-219. doi: 10.5539/ass.v7n7p209
  2. Alves, H., & Raposo, M. (2010). The influence of university image on student behavior. International Journal of Educational Management, 24(1), 73-85. doi: 10.1108/09513541011013060
  3. Appleton-Knapp, S. L., & Krentler, K. A. (2006). Measuring student expectations and their effects on satisfaction: the importance of managing student expectations. Journal of Marketing Education, 28(3), 254-264. doi: 10.1177/0273475306293359
  4. Arambewela, R., & Hall, J. (2009). An empirical model of international student satisfaction. Asia Pacific Journal of Marketing and Logistics, 21(4), 555-569. doi: 10.1108/13555850910997599
  5. Ardi, R., Hidayatno, A., & Zagloel, T. Y. M. (2012). Investigating relationships among quality dimensions in higher education. Quality Assurance in Education, 20(4), 408-428. doi: 10.1108/09684881211264028
  6. Arif, S., Ilyas, M., & Hameed, A. (2013). Student satisfaction and impact of leadership in private universities. The TQM Journal, 25(4), 399-416. doi: 10.1108/17542731311314881
  7. Băcilă, M., Pop, M., Scridon, M., & Ciornea, R. (2014). Development of an instrument for measuring student satisfaction in business educational institutions. Amfiteatru Economics Journal, 16(37), 841-856.
  8. Beck, K. (2012). Globalization/s: Reproduction and Resistance in the Internationalization of Higher Education. Canadian Journal of Education, 35(3), 133-148. Retrieved from: http://journals.sfu.ca/cje/index.php/cje-rce/article/view/1077/1331
  9. Bezuidenhout, G., & De Jager, J. (2014). Clients’ service perceptions of private higher education institutions in South Africa: An importance-performance analysis for strategic managers. African Journal of Business Management, 8(2), 55-67. doi: 10.5897/AJBM2013.7304x
  10. Bøe, T., Gulbrandsen, B., & Sørebø, Ø. (2015). How to stimulate the continued use of ICT in higher education: Integrating Information Systems Continuance Theory and agency theory. Computers in Human Behavior, 50, 375-384. doi: 10.1016/j.chb.2015.03.084
  11. Butt, B. Z., & Rehman, K. (2010). A study examining the students satisfaction in higher education. Procedia Social and Behavioral Sciences, 2(2), 5446-5450. doi: 10.1016/j.sbspro.2010.03.888
  12. Denson, N., Loveday, T., & Dalton, H. (2010). Student evaluation of courses: what predicts satisfaction? Higher Education Research & Development, 29(4), 339-356. doi: 10.1080/07294360903394466
  13. DeShields, Jr., Kara, A., & Kaynak, E. (2005). Determinants of business student satisfaction and retention in higher education: applying Herzberg’s two-factor theory. International Journal of Educational Management, 19(2), 128-139. doi: 10.1108/09513540510582426
  14. Deuren, R., & Lhaden, K. (2017). Student satisfaction in higher education: a comparative study of a private and a public college. Bhuthan Journal of Research & Development, 6(1), 40-52.
  15. Dos Santos, M. A. (2016). Calidad y satisfacción: el caso de la Universidad de Jaén. Revista de la Educación Superior, 45(178), 79-95. doi: 10.1016/j.resu.2016.02.005
  16. Douglas, J., Douglas, A., McClelland, R., & Davies, J. (2015). Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context. Studies in Higher Education, 40(2), 329-349. doi: 10.1080/03075079.2013.842217
  17. Duque, L. (2014). A framework for analysing higher education performance: students’ satisfaction, perceived learning outcomes, and dropout intentions. Total Quality Management, 25(1), 1-21. doi: 10.1080/14783363.2013.807677
  18. Duque, L. C., & Weeks, J. R. (2010). Towards a model and methodology for assessing student learning outcomes and satisfaction. Quality Assurance in Education, 18(2), 84-105. doi: 10.1108/09684881011035321
  19. Elliott, K. M., & Shin, D. (2002). Student Satisfaction: An alternative approach to assessing this important concept. Journal of Higher Education Policy and Management, 24(2), 197-209. doi: 10.1080/1360080022000013518
  20. Farahmandian, S., Minavand, H., & Afshardost, M. (2013). Perceived service quality and student satisfaction in higher education. Journal of Business and Management, 12(4), 65-74. Retrieved from: http://www.iosrjournals.org
  21. Gibson, A. (2010). Measuring business student satisfaction: a review and summary of the major predictors. Journal of Higher Education Policy and Management, 32(3), 251-259. doi: 10.1080/13600801003743349
  22. Griffioen, D., Doppenberg, J., & Oostdam, R. (2018). Are more able students in higher education less easy to satisfy? Higher Education, 75, 891-907. doi: 10.1007/s10734-017-0176-3
  23. Gruber, T., Fuß, S., Voss, R., & Gläser-Zikuda, M. (2010). Examining student satisfaction with higher education services. International Journal of Public Sector Management, 23(2), 105-123. doi: 10.1108/09513551011022474
  24. Grudnitski, G., & Krentler, K. (2004). Moving Beyond Satisfaction: Perceived learning as an assessment measure. Journal of College Teaching and Learning, 1(10), 7-16.
  25. Harvey, L., & Williams, J. (2010). Fifteen Years of Quality in Higher Education. Quality in Higher Education, 16(1), 3-36. doi: 10.1080/13538321003679457
  26. Helgesen, O., & Nesset, E. (2007). What accounts for students’ loyalty? Some field study evidence. International Journal of Educational Management, 21(2), 126-143. doi: 10.1108/09513540710729926
  27. Karami, M., & Olfati, O. (2012). Measuring service quality and satisfaction of students: A case study of students’ perception of service quality in high-ranking business schools in Iran. African Journal of Business Management, 6(2), 658-669. doi: 10.5897/AJBM11.2311
  28. Law, D. (2010). Quality assurance in post-secondary education: the student experience. Quality Assurance in Education, 18(4), 250-270. doi: 10.1108/09684881011079125
  29. Letcher, D., & Neves, J. (2010). Determinants of undergraduate business student satisfaction. Research in Higher Education Journal, 6(1), 1-26. Retrieved from: https://www.aabri.com/manuscripts/09391.pdf
  30. Lukić, V., & Lukić, N. (2018). Assessment of student satisfaction model: evidence of Western Balkans. Total Quality Management & Business Excellence. Advance online publication. doi: 10.1080/14783363.2018.1489227
  31. Manzoor, H. (2013). Measuring Student Satisfaction in Public and Private Universities in Pakistan. Global Journal of Management and Business Research Interdisciplinary, 13(3), 209-219.
  32. Martínez, T. J., Soto, E. A., Silva, P. A., & Velasco, F. J. (2013). Efectos de la infraestructura básica en los resultados de la prueba ENLACE de la Educación Media Superior Tecnológica Mexicana. REICE. Revista Iberoamericana sobre Calidad, Eficacia y Cambio en Educación, 11(4), 93-107. Recuperado de: http://www.redalyc.org/articulo.oa?id=55128238006
  33. Marzo, M., Pedraja, M., & Rivera, P. (2005). A new management element for universities: satisfaction with the offered courses. International Journal of Educational Management, 19(6), 505-526. doi: 10.1108/09513540510617454.
  34. Mazumder, Q. (2014). Analysis of Quality in Public and Private Universities in Bangladesh and USA. International Journal of Evaluation and Research in Education, 3(2), 99-108. doi: 10.11591/ijere.v2i2.2060
  35. Munteanu, C., Ceobanu, C., Bobâlca, C., & Anton, C. (2010). An Analysis of Customer Satisfaction in a Higher Education Context. International Journal of Public Sector Management, 23(2), 124 -140. doi: 10.1108/09513551011022483
  36. O’Neill, M. A., & Palmer, A. (2004). Importance-performance analysis: A useful tool for directing continuous quality improvement in higher education. Quality Assurance in Education, 12(1), 39-52. doi: 10.1108/09684880410517423
  37. Raykov, T. (2007). Reliability if deleted, not “alpha if deleted”: Evaluation of scale reliability following component deletion. British Journal of Mathematical and Statistical Psychology, 60(2), 201-216. doi: 10.1348/000711006x115954
  38. Salto, D. (2018). To profit or not to profit: the private higher education sector in Brazil. Higher Education, 75, 809-825. doi: 10.1007/s10734-017-0171-8
  39. Sander, P. (2005). La investigación sobre nuestros alumnos, en pro de una mayor eficacia en la enseñanza universitaria. Electronic Journal of Research in Educational Psychology, 3(1), 113-130. Recuperado de: http://www.investigacion- psicopedagogica.org/revista/articulos/5/espannol/Art_5_36.pdf
  40. Sârbu, R., Ilie, A., Enache, A., & Dumitriu, D. (2009). The quality of educational services in higher educational – assurance, management or excellence? Economic Amphitheatre Review, 9(26), 383-392.
  41. Sayeda, B., Rajendran, J., & Lokachari, P.S. (2010). An empirical study of total quality management in engineering educational institutions of India: perspective of management. Benchmarking: An International Journal, 17(5), 728-767. doi: 10.1108/14635771011076461
  42. Shah, M., Nair, C., & Bennett, L. (2013). Factors influencing student choice to study at private higher education institutions. Quality Assurance in Education, 21(4), 402-416. doi: 10.1108/QAE-04-2012-0019
  43. Shahijan, M., Rezaei, S., & Guptan, V. (2018). Marketing public and private higher education institutions: A total experiential model of international student’s satisfaction, performance and continues intention. International Review on Public and Non-Profit Marketing, 15(2), 205-234. doi: 10.1007/s12208-018-0198-2
  44. Skea, C. (2017). Student satisfaction in higher education: settling up and settling down. Ethics and Education, 12(3), 364-377. doi: 10.1080/17449642.2017.1343560
  45. Sojkin, B., Bartkowiak, B., & Skuza, A. (2012). Determinants of higher education choices and student satisfaction: the case of Poland. Higher Education, 63(5), 565-581. doi: 10.1007/s10734-011-9459-2
  46. Souza, R., & Reinert, J. (2010). Avaliação de um curso de ensino superior através da satisfação/insatisfação discente. Avaliação, 15(1), 159-176. Recuperado de: http://www.scielo.br/pdf/aval/v15n1/v15n1a09.pdf
  47. Sultan, P., & Wong, H. (2012). Service quality in a higher education context: an integrated model. Asia Pacific Journal of Marketing and Logistics, 24(5), 755-784. doi: 10.1108/13555851211278196
  48. Tessema, M., Ready, K., & Yu, W. (2012). Factors affecting college students’ satisfaction with major curriculum: evidence from nine years of data. International Journal of Humanities and Social Science, 2(2), 34-44. Recuperado de: http://www.ijhssnet.com/journals/Vol_2_No_2_Special_Issue_January_2012/5.pdf
  49. Tsinidou, M., Gerogiannis, V., & Fitsilis, P. (2010). Evaluation of the factors that determine quality in higher education: an empirical study. Quality Assurance in Education, 18(3), 227-244. doi: 10.1108/09684881011058669
  50. Villanueva, E. (2010). Perspectivas de la educación superior en América Latina: construyendo futuros. Perfiles Educativos, 32(129), 86-101. Recuperado de http://www.scielo.org.mx/scielo.php?script=sci_arttext&pid=S018526982010000300006
  51. Wilkins, S., & Balakrishnan, M. S. (2013). Assessing student satisfaction in transnational higher education. International Journal of Educational Management, 27(2), 143-156. doi: 10.1108/09513541311297568
  52. Williams, J., & Cappuccini, G. (2007). Fitness for purpose? National and institutional approaches to publicising the student voice. Quality in Higher Education, 13(2), 160-172. doi: 10.1080/13538320701629186
  53. Zineldin, M., Akdag, H. C., & Vasicheva, V. (2011). Assessing quality in higher education: new criteria for evaluating students’ satisfaction. Quality in Higher Education, 17(2), 231-243. doi: 10.1080/13538322.2011.582796