La comunicación noviolenta entre teoría y práctica. Una revisión sistemática
DOI:
https://doi.org/10.30827/revpaz.v13i1.9547Palabras clave:
Competencias comunicativas, Habilidades de comunicación, Educación emocional, Métodos, Análisis narrativo, Publicación científica, Interdisciplinariedad, Ciencias Sociales.Resumen
El objetivo de esta revisión fue analizar el uso y aplicación de la Comunicación No Violenta en el ámbito científico-académico internacional. Se realizó una búsqueda bibliográfica de los estudios publicados desde 2010 en PubMed, Scopus y Google Académico. Se seleccionaron 23 artículos que se revisaron en dos fases: analítico descriptiva y de síntesis narrativa. Se identificó la heterogeneidad geográfica, disciplinar y metodológica en la aplicación de la Comunicación No Violenta. Desde las Ciencias de la Educación, diez ensayos y estudios empíricos consideraron la CNV como paradigma útil para crear comunidades educativas inclusivas y fomentar la integración, colaboración y empatía, en base al desarrollo de competencias intra e interpersonales. En Ciencias de la Salud, Ciencias Sociales y ámbito multidisciplinar, los estudios de intervención, la mayoría con diseño cuasi-experimental, mostraron el impacto positivo de las estrategias formativas de Comunicación No Violenta sobre la empatía, gestión del conflicto, prevención y abordaje de la violencia y delincuencia, la salud emocional y la calidad de las relaciones familiares, interprofesionales y comunitarias. Los hallazgos situaron la Comunicación No Violenta dentro de un marco teórico humanista y, a nivel práctico, evidenciaron sus beneficios para mejorar las vivencias personales, la interacción y convivencia entre individuos. Se necesitaría fomentar diseños metodológicos sólidos para reforzar, desde ámbitos científico- académicos, los resultados basados en la evidencia sobre el impacto de la Comunicación No Violenta y su aplicación.
Descargas
Citas
Agnew, Elizabeth N. (2012) Needs and Nonviolent Communication in the Religious Studies Classroom, Teaching Theology and Religion, v. 15, nº 3, pp. 210–224.
Albe, Virginie y Gombert, María José (2012) Students’ communication, argumentation and knowledge in a citizens’ conference on global warming. Cult Stud of Sci Educ, v. 7, pp. 659–681. DOI: https://doi.org/10.1007/s11422-012-9407-1
Alshughry, Usama (2018) Non-violent communication and theatre of the oppressed : a case study with Syrian refugee women from the Kareemat Centre in Turkey. Intervention, v. 16, nº 2, 170–174. DOI: https://doi.org/10.4103/INTV.INTV
Altmann, Tobias y Roth, Marcus (2013) The evolution of Empathy: from single components to process models, en C. Mohiyeddini, M. Eysenck, S. Bauer (Eds.), Handbook of Psychology of Emotions. New York, Nova Science Publishers, pp. 171-188.
Altmann, Tobias, Schönefeld, Victoria y Roth, Marcus (2015) Evaluation of an Empathy Training Program to Prevent Emotional Maladjustment Symptoms in Social Professions. Psychology, v. 6, pp. 1893–1904.
Bachi, Keren (2012) Equine-facilitated psychoteraphy: the gap between practice and knowledge. Society and Animals, v. 20, pp. 364-380.
Baesler, E. James (2017) I ’ d Rather Teach Peace : An Autoethnographic Account of the Nonviolent Communication and Peace Course. Communication & Theatre Arts Faculty Publications, v. 16, pp. 71–75.
Baesler, E. James y Lauricella, Sharon (2014) Teach peace : assessing instruction of the nonviolent communication and peace course. Journal of Peace Education, v. 11, nº 1, pp. 46–63. DOI: https://doi.org/10.1080/17400201.2013.777899
Bandura, Albert (1973) Aggression: A social learning analysis. Prentice Hall, New Jersey, Englewood Cliffs.
Bernstein, Basil (1996) El dispositivo pedagógico en pedagogía, control simbólico e identidad. Madrid, Morata.
Bisquerra, Rafael (2003) Educación emocional y competencias básicas para la vida. Revista de Investigación Educativa, 21. [En línea] https://revistas.um.es/rie/article/view/99071/94661 [consultado el 10 de junio de 2019].
Boal, Augusto (2002) Games for actors and non-actors. London, Routledge.
Booth, Wayne (2004) The Rhetoric of Rhetoric: the Quest for Effective Communication. Malden, MA, Wiley- Blackwell.
Boothe, Amy, Frasier, Nora, Weaver, Christy y White-Kiehle, Jessica (2018) Resolving Conflict: what does the giraffe say? Nurse Leader, v. 16, nº 2, 121–126. DOI: https://doi.org/10.1016/j.mnl.2017.10.008
Bourdieu, Pierre (1999) Understanding, en P. Bourdieu y G. Balazs (Eds.). The weight of the world: social suffering in contemporary society, Stanford, Stanford University Press, pp. 607-626.
Burbules, Nicholas y Rice, Suzanne (1991) Dialogue across differences: continuing the conversation. Harvard Educational Review, v. 61, pp. 393-416.
Burgon, Hannah, Gammage, Di y Hebden, Jenny (2017). Hoofbeats and heartbeats : equine-assisted therapy and learning with young people with psychosocial issues – theory and practice, Journal of Social Work Practice. DOI: https://doi.org/10.1080/02650533.2017.1300878
Burgoon, Judee K. y Hale, Jerold E. (1987) Validation and measurement of the fundamental themes of relational communication. Communication Monographs, v. 54, nº. 1, pp. 19–41.
Burleson, Molly, Martin, Monique y Lewis, Rashunda (2011) Assessing the Impact of Nonviolent Communication. The Center for Nonviolent Communication [En línea] https://www.cnvc.org/sites/cnvc.org/files/NVC_Research_Files/ [Consultado el 25 de enero de 2019]
Chopp, Rebecca (2015) Loving the future: interview with Rebecca Chopp. Religious Studies News, v. 4, pp. 5-10.
Chung, Hee-Shim y Kim, Soon-Lae (2011) Effects of a Nonviolent Communication Program for Hospital Nurse Managers in Korea. Paper presented at: Sigma Theta Tau 22nd International Nursing Research Congress, Cancun, Mexico.
CIHC (Canadian Interprofessional Health Collaborative). (2010) A national interprofessional competency framework. Vancouver, Canada, Canadian Interprofessional Health Collaborative.
Connor, Jane M. y Wentworth, Robert (2012). Training in Collaborative Communication in an Organizational Context: Assessment of Impact, en Psychologists for Social Responsibility 30th Anniversary Conference, Washington DC.
Cox, Elaine y Dannahy, Patricia (2005) The value of openness in e-relationships: Using nonviolent communication to guide online coaching and mentoring. International Journal of Evidence Based Coaching and Mentoring, v. 3, nº 1, pp. 39–51.
D’Amour, Danielle y Oandasan, Ivy (2005) Interprofessionality as the field of interprofessional practice and interprofessional education: An emerging concept. Journal of Interprofessional Care, v. 19, S8-S20.
Davis, Mark H. (1980). A multidimensional approach to individual differences in empathy. JSAS Catalog of Selected Documents in Psychology, v. 10, p. 85.
Dougan, Debbie (2011) Can you see the beauty? Nonviolent communication as a counter narrative in the lives of former prisoners (Doctoral dissertation, Washington State University). Dissertation Abstracts International, 71(10A), 3613.
Dzaferovic, Mirsada (2012). Nonviolent Communication, empathy and assertion as modern strategies in the study of overcoming conflicts. Metodicki Obzori, v. 7, pp. 105–116.
Eckstein, Daniel y La Grassa, Lucy (2005) The Non-Violent Relationship Questionnaire (NVRQ). The Family Journal: Counseling and Therapy for couples and families, v. 13, nº. 2, pp. 205–211. DOI: https://doi.org/10.1177/1066480704273134
Eisenberg, Nancy (2000) Emotion, regulation, and moral development. Annual Review of Psychology, v. 51, pp. 665–697. DOI: https://dx.doi.org/10.1146/annurev .psych.51.1.665
Endler, Norman S y Parker, James D. (1999) Coping Inventory for Stressful Situations (CISS): Manual. 2nd Edition, Multi-Health Systems, Toronto.
Everson, Naleya, Levett-Jones, Tracy y Pitt, Victoria (2018). The impact of educational interventions on the empathic concern of health professional students: A literature review. Nurse Education in Practice, 5. DOI: https://doi.org/10.1016/j.nepr.2018.05.01
Fassett, Deanna L. y Warren, John T. (2005) The strategic Rhetoric of an “At-risk” Educational Identity: interviewing Jane. Communication and Critical/cultural Studies, v. 2, pp. 238-256.
Finfgel-Connett, Deborah (2014) Use of content analysis to conduct knowledge-building and theory-generating qualitative systematic reviews. Qualitative Research, v. 14, nº 3, pp. 341-352.
Freire, Paulo (2004) Pedagogy of indignation. Paradigm Publishers, Boulder, London.
Frey, Renea (2018) Rhetorics of Reflection: Revisiting Listening Rhetoric through Mindfulness, Empathy, and Non-violent Communication. JAEPL, v. 23, nº 247, pp. 92–104.
Gall, Meredith D; Gall, Joyce P. y Borg Walter R. (2003) Educational Research: An Introduction. Seventh edition. United States, Pearson Education, Inc.
Gandhi, Mahatma K. (1971) Non-violence, en J. G. Murphy (Ed.), Civil disobedience and violence. Belmont, CA, Wadsworth, pp. 93-102.
Gannett, Cinthia y Brereton, John C. (Eds.). (2016) Traditions of Eloquence: the Jesuits and Modern Rhetorical Studies. New York, Fordham UP.
Haig, Kathleen M; Sutton, Staci y Whittington, John (2006) SBAR: A shared mental model for improving communication between clinicians. Joint Commission Journal on Quality and Safety, v. 32, nº. 6, pp. 167–175.
Haney, Craig (2003). Mental health issues in long-term solitarity confinement and supermax confinement. Crime and delinquency, v. 49, pp. 125-156.
Hao, Richie Neil (2011) Critical Compassionate Pedagogy and the Teacher’s Role in First-Generation Student Success. NEW DIRECTIONS FOR TEACHING AND LEARNING, v. 127, pp. 91–98. DOI: https://doi.org/10.1002/tl
Hochschild, Arlie R. (1983) The managed heart. Berkeley, CA, University of California.
Hooper, Lee (2015) An exploratory study: Nonviolent communication strategies for secondary teachers using a Quality Learning Circle approach. [MA Thesis]. University of Canterbury, Christchurch. [En línea] https://www.cnvc.org/sites/default/files/research/Lee_Hooper_Master's%20Thesis.pdf [consultado el 10 de junio de 2019].
Jones, Suzanne (2009). Traditional Education or Partnership Education: Which Educational Approach Might Best Prepare Students for the Future? (Unpublished Master’s Thesis). San Diego University, San Diego, CA.
Kabat-Zinn, Jon (2003) Mindfulness-based interventions in context: Past, present, and future. Clinical Psychology: Science and Practice, v. 10, pp. 144-156. DOI: https://doi:10.1093/clipsy/bpg016
Koegel, Rob (2002) Nonviolent communication and partnership education. Encounter: Education for Meaning and social justice, v. 15, nº 3, pp. 2-4.
Kök, Havva. (2009). Nonviolent communication in political conflicts. USAK Yearbook Internat Politics and Law, v. 2, pp. 349–62. [En línea] http://www.usak.org.tr/images_ upload/files/makale17_2009.pdf [consultado el 10 de junio de 2019].
Leu, Lucy (2003) Nonviolent communication companion workbook. Encinitas, CA, Puddle Dance Press.
López Martínez, Mario (2015) Nonviolence in social sciences: towards a consensual definition. Revista de Paz y Conflictos, v. 8, pp. 63-81.
López Martínez, Mario (2000) La sociedad civil por la paz, en Muñóz, A. y López Martínez, M. Historia de la paz. Tiempos, espacios y actores. Granada: Ed. Universidad de Granada, pp. 291-357.
MacIntyre, Alasdair (2006) Toleration and the Goods of Conflict, en Ethics and Politics: selected essays. Cambridge: Cambridge University Press, pp. 205-223.
Madrigal Villegas, Vera y Vargas Barquero, Vivian (2014) Implementación de estrategias de la comunicación no violenta y la educación emocional en el aprendizaje de un segundo idioma. Revista de Lenguas Modernas, v. 20, pp. 323–334.
Marlow, Elizabeth, Nyamathi, Adeline, Grajeda, William T; Bailey, Newt, Weber, Amanda y Younger, Jerry (2012) Nonviolent Communication Training and Empathy in Male Parolees. Journal of Correctional Health Care, v. 18, nº. 1, pp. 8–19. DOI: https://doi.org/10.1177/1078345811420979
McCarthy, Colman (2002) I’d rather teach peace. New York, NY, Orbis Books.
Mercer, Neil (1996) The guided construction of knowledge. Clevedon, England, Multilingual Matters.
Mikolic, Vesna (2016) Ethnic identity and intercultural awareness in modern language teaching: Tilka model for ethnic conflicts avoidance. Hauppauge, New York, Nova Science Publishers.
Museux, Anne- Claire, Dumont, Serge, Careau, Emmanuelle y Milot, Elise (2016) Improving interprofessional collaboration: The effect of training in nonviolent communication Improving. Social Work in Health Care. DOI: https://doi.org/10.1080/00981389.2016.1164270
Nafise, Heshmati-Molaie y Ghazal, Zandkarimi (2018) Non-Violent Communication and Its Impact on Suicidal Ideations and Coping with Stress Styles. Journal of Behavioral and Brain Science, v. 8, pp. 147–156. DOI: https://doi.org/10.4236/jbbs.2018.84009
Nash, Andrea L. (2007) Case Study of Tekoa Institute: Illustration of Nonviolent communication Training’s Effect on Conflict Resolution. MS Sociology. Virginia Polytechnic Institute and State University, Blacksburg.
Nosek, Marcianna (2012) Nonviolent communication: A dialogical retrieval of the ethic of authenticity. Nursing Ethics, v. 19, nº6, pp. 829–837.
Nosek, Marcianna y Durán, Maite (2017) Increasing Empathy and Conflict Resolution Skills through Nonviolent Communication (NVC) Training in Latino Adults and Youth. Progress in Community Health Partnership: Research, Education and Action, v. 11, nº 3, pp. 275–283.
Nosek, Marciana, Gifford, Ekizabeth y Kober, Brendan (2014) Nonviolent Communication (NVC) training increases empathy in baccalaureate nursing students: A mixed method study. Journal of Nursing Education and Practice, v. 4, nº 10, pp. 1–15. DOI: https://doi.org/10.5430/jnep.v4n10p1
Orsini, Anthony J. (2018) Get With the PROGRAM: A Guide to Compassionate Communication. Journal American Osteopathy Association, v. 118, nº 10, pp. 679–684. DOI: https://doi.org/10.7556/jaoa.2018.149
Patfoort, Pat (1995) Uprooting violence building nonviolence: from nonviolent upbridging to a nonviolence society. Freeport, MA, Cobblesmith.
Patterson, Kerry, Grenny, Joseph, McMillian, Ron Switzer, Al (2012) Crucial Conversations: Tools for Talking when the Stakes are High. New York, NY, McGraw-Hill.
Peters, V.Kristen, Harvey, Ellen M., Wright, Andi, Bath, Jennifer, Freeman, Dan y Collier, Brian. (2018). Impact of a TeamSTEPPS trauma nurse academy at a level 1 trauma center. J Emerg Nurs, v. 44, pp. 19-25. hppts://dx.doi.org/10.1016/j.jen.2017.05.007
Qudsyi, Hazhira, Trimulyaningsih, Nita, Novitasari, Resnia y Stueck, Marcus (2018) Developing module of nonviolent communication among children in Yogyakarta, en International Conference on Child-Friendly Education, pp. 149–160.
Ratcliffe, Krista (2005). Rhetorical Listening: identification, Gender, Whiteness. Carbondale, IL: Southern Illinois.
Reeves, Scott, Russel, Ann, Zwarenstein, Merrick, Kenaszchuk, Chris., Conn, Lesley. G., Doran, Diane et al. (2003) Structuring communication relationships for interprofessional team- work (SCRIPT): A Canadian initiative aimed at improving patient-centred care. Journal of Interprofessional Care, v. 21, nº 1, pp. 11–114.
Romeo-Biedma, F. Xavier (2014) Crossing focusing and Nonviolent Communication. The Folio. A Journal for Focusing and Experiential Therapy, v. 25, nº 1, pp. 111–123.
Rosenberg, Marshall B. y Molho, Pascale (1998) Nonviolent (empathic) communication for health care providers. Haemophilia, v. 4, pp. 335-340.
Rosenberg, Marshall B. (2003) Nonviolent communication: a language of life. Encinitas, CA, Puddledancer Press.
Rosenberg, Marshall B. y Chopra, Deepak (2015). Nonviolent communication: a language of life: life-changing tools for healthy relationships. Encinitas, CA, Puddledancer Press.
Schwind, Jasna K., McGay, Elizabeth, Mertersky, Kateryna, y Martin, Jennifer (2016). Development and Implementation of an Advanced Therapeutic Communication Course: An Interprofessional Collaboration. J Nurs Educ, v. 55, nº 10, pp. 592–597. DOI: https://doi.org/10.3928/01484834-20160914-11
Schwind, Jasna K. (2016) Narrative reflective process: A creative experiential path to personal-knowing in teaching-learning scholarship, en J. Gingras, P. Robinson, J. Waddell, y L.D. Cooper (Eds.), Teaching as scholarship: Preparing students for professional practice in community services. Waterloo, ON, Wilfrid Laurier University Press, pp. 137-154.
Sears, Melanie W. (2013) Non violent communication: Application to health care (Unpublished doctoral dissertion). Kahjlui, Hawaii: University of Hawaii Maui College. [En línea] https://www.cnvc.org/about-us/projects/nvc-research [consultado el 10 de junio de 2019].
Shamseer, Larissa, Moher, David, Clarke, Mike, Ghersi, Davina, Liberati, Alessandro y Petticrew, Mark (2015) Preferred reporting items for systematic review and meta-analysis protocols (PRISMA-P). Elaboration and explanation. British Medical Journal, v. 2, pp. 349.
Shoemaker, Dan J. (2004). Non-violent communication as a treatment for inmates. Virginia Polytechnic Institute& State University, DHHS Public Health Services.
Stueck, Marcus. (2010). Introduction in the concept of the School of Empathy based on the integrated model of empathy. Material education for instructor in Indonesia. Center Educational Health Germany.
Suarez, Alejandra, Lee, Dug Y., Rowe, Cristopher, Gomez, Alex A., Murowchick, Elise y Linn, Patricia L. (2014) Freedom Project : Nonviolent Communication and Mindfulness Training in Prison. SAGE Open. DOI: https://doi.org/10.1177/2158244013516154
Taylor Charles. The ethics of authenticity. (1991). Cambridge, MA, Harvard University Press, 1991.
Tong, Allison, Flemming, Kate, McInnes, Elizabeth, Oliver, Sandy y Craig, Jonathan (2012). Enhancing transparency in reporting the synthesis of qualitative research: ENTREQ. BMC Medical Research Methodology, v. 12, pp. 181.
Torres Morales, Maribel (2013). La violencia en los escenarios educativos. Cuaderno de Investigación En La Educación, v. 28, pp. 91–108.
Troy, Adam B. (2000) Determining the factors of intimate relationship satisfaction: Interpersonal communication, sexual communication and communication affect. Colgate University Journal of Science, v. 32, pp. 221–230.
Vazhappilly, Joshy J. y Reyes, Marc E. S. (2017) Non-Violent Communication and Marital Relationship: Efficacy of Emotion-Focused Couples Communication Program among Filipino Couples. Psychological Studies. DOI: https://doi.org/10.1007/s12646-017-0420-z
Vygotsky, Lev S. (1982). Obras Escogidas: Tomos I y II. (J. M. Bravo, Trad.). Madrid: Visor Distribuciones.
Wacker, Renata y Dziobek, Isabel (2018). Preventing Empathic Distress and Social Stressors at Work Through Nonviolent Communication Training: A Field Study With Health Professionals. Journal of Occupational Health Psychology, v. 23, n. 1, pp. 141-150. DOI: https://doi.org/10.1037/ocp0000058
Younis, Jaklein R., Mabrouk, Sohair M y Kamal, Fawzia F. (2015) Effect of the planned therapeutic communication program on therapeutic communication skills of pediatric nurses. Journal of Nursing Education and Practice, v. 5, pp. 109-120. DOI: https://doi:10.5430/jnep.v5n8p109
